One Phone Call Moving Policies

1. Booking & Deposits

  • A deposit may be required to secure your moving date.
  • Deposits are non-refundable if cancellation or rescheduling is not made at least 48 hours in advance.
  • All bookings are confirmed once the deposit is received.

2. Cancellation & Rescheduling

  • Cancellations must be made at least 48 hours before the scheduled move.
  • Rescheduling is subject to availability.
  • Same-day cancellations may result in loss of deposit.

3. Pricing & Payments

  • Services are billed at an agreed hourly rate with a minimum number of hours.
  • Time starts when movers arrive and ends when the job is completed.
  • Payment is due immediately after the move is finished.
  • We accept cash, credit/debit cards, and other approved payment methods.

4. Minimum Hours

  • Most moves require a minimum of 4 hours.
  • Long-distance or large moves may require longer minimums.

5. Access & Conditions

  • Customers must ensure:
    • Clear access to both locations
    • Parking availability for the moving truck
    • Elevator reservations (if applicable)
  • Delays caused by access issues will be charged as part of the hourly rate.

6. Packing Responsibilities

  • Customers must ensure all items are properly packed unless packing services are requested.
  • We are not responsible for damage to items packed by the customer.

7. Prohibited Items

For safety and legal reasons, we do not transport:

  • Hazardous materials (gas, propane, chemicals)
  • Perishable food
  • Firearms or illegal items
  • Pets or live animals

8. Damage & Liability

  • Basic coverage is included (limited liability protection).
  • Claims must be reported within 24–48 hours after the move.
  • We are not responsible for:
    • Pre-existing damage
    • Items packed by the customer
    • Mechanical/electrical issues after transport

9. Delays & Unforeseen Circumstances

  • We are not responsible for delays caused by:
    • Traffic
    • Weather
    • Building restrictions
  • However, we will always communicate and update you.

10. Storage Services

  • Storage, if provided, is billed separately.
  • Monthly fees apply and must be paid on time to avoid penalties.

11. Customer Responsibilities

  • Be present (or have a representative) during the move
  • Provide accurate inventory and details
  • Secure valuables (cash, jewelry, documents)

12. Agreement

By booking with One Phone Call Moving, you agree to all terms and policies listed above.