1. Basic Coverage (Included)

• All moves include standard limited liability protection at $0.60 per pound per item, as required by federal regulations.
• This coverage is included at no additional cost.
• It applies to loss or damage caused during the move.
• Compensation is based on weight, not item value.

2. Full Value Protection (Optional)

• Customers may choose Full Value Protection for an additional fee.

Under this coverage, we will:

• Repair the damaged item, OR
• Replace the item with a similar one, OR
• Provide compensation based on current market value

Important:

• High-value items must be declared before the move.
• Deductibles may apply depending on the selected plan.

3. Items Not Covered

The following items are not covered unless otherwise agreed in writing:

• Cash, jewelry, and valuables
• Important documents (passports, legal papers)
• Electronics not packed by our team
• Plants, perishable goods
• Items of extraordinary value not declared

4. Packing & Liability

• Items packed by One Phone Call Moving are covered under the selected protection plan.
• Items packed by the customer (PBO – Packed by Owner) are not covered for internal damage.
• Damage due to improper packing by the customer is not the company’s responsibility.

5. Claims Process

• All claims must be submitted within 7 days after delivery.
• Customers must provide photos and a detailed description of the damage.
• Claims will be reviewed and resolved within 14–30 business days.

6. Delays & Unforeseen Events

We are not responsible for delays or damages caused by:

• Weather conditions
• Traffic or road closures
• Mechanical issues beyond control
• Acts of God

7. Customer Responsibility

• Ensure all items are properly prepared for moving
• Remove or secure fragile/high-value items
• Be present during loading and unloading for inspection

8. Additional Insurance

• Customers are encouraged to purchase third-party moving insurance for high-value shipments if additional protection is desired.